If you purchased a membership which incurs an annual subscription fee, you will receive an email notification 7 to 14 days prior to renewal payment processing, which is typically one year from your purchase date.
If for any reason we are unable to process a renewal payment on a subscription, for instance in the case of an expired credit card, your account and any related services will be suspended. To ensure that your account remains active without interruption, please make sure that the payment information in your Account Profile is current.
One-time payment products are not subject to annual billing.
Annual subscription pricing is subject to change at any time.
We are happy to assist with any questions regarding your subscription product or billing. Please call us at 1-800-676-0822 (M-F, 8am-5pm CT) or email us. You may also use the Submit A Support Request link, above.
Subscriptions may be cancelled at anytime. Simply contact Challenger at 1-800-676-0822 (M-F, 8am-5pm CT). You may also use the Submit A Support Request link, above.