Please select the link below for the Web browser that you are using.
Internet Explorer: http://windows.microsoft.com/en-us/internet-explorer/manage-delete-browsing-history-internet-explorer#ie=ie-11
Note: The cache file in IE is listed as Temporary Internet Files in Internet Explorer.
Tip: Keep the following IE items checked:
- Preserve Favorites website data
- Temporary Internet files and website files
- Cookies and website data
All others may be unchecked.
In other browsers, it may be listed as cookies and data. This is the one to select if the word 'cache' is not listed.
Safari 5.1.7: http://support.apple.com/kb/PH5041
Sarari - IOS X: http://osxdaily.com/2016/01/17/empty-cache-safari-mac-os-x/
Google Chrome (Computer, Android, iPhone/iPad):
Safari on iPad: http://www.imore.com/how-clear-history-and-cookies-ios-7-safari#clear-cookies
Don't know which Web browser you have? Click here.
If you have additional questions or experience any difficulties, please submit our Support Form or contact us by phone at 1-800-676-0822 (option 2). We offer free, live, US-based support Mon – Fri, 8am – 5pm CT.